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Refund policy

 

Myoten Refund & Return Policy

At Myoten, we are committed to providing products that uphold our promises. We stand behind the effectiveness of our shower heads, and we recommend using them consistently for at least 14 days before considering a return so you can experience their full benefits. If you are not satisfied after 14 days and within our 60-Day Money Back Guarantee, please reach out to us at hello@myoten.com.

Cancellation Policy

Orders can be canceled or changed within 24 hours of purchase. After this timeframe, your order may already be in processing and cannot be modified. If you cancel within the 24-hour window, we will issue your refund within 7 business days.

60-Day Money Back Guarantee

We are confident Myoten will help your skin and hair shine like never before. That’s why we offer a 60-day money back guarantee.

  • Please try our products for at least 14 days before requesting a return.

  • If you’re still unhappy, you may return your items any time between day 14 and day 60.

  • Please note: shipping fees (if applicable) are non-refundable.

To start a return, fill out the form on our Contact Us page or e-mail us directly at hello@myoten.com. For faster processing, include your Order Number or the Name and E-mail Address used when placing your order.

Damaged Items

We carefully package every order, but in rare cases items may arrive damaged.

  • We consider an item damaged only if the product itself is broken or defective.

  • Cosmetic issues with packaging (like a dented box) are not considered damage if the product inside is unharmed.

If your item arrives damaged, please notify us within 72 hours of delivery by e-mailing hello@myoten.com with clear photos of the damage. If eligible, we will send a replacement at no cost to you.

Please note: we do not refund, replace, or accept returns for damage caused by normal wear, misuse, or neglect.

Shipping & Delivery

We do our best to ensure fast, reliable delivery. However, we cannot be responsible for delays caused by couriers, customs, or other factors beyond our control. If you experience an issue with delivery, please contact the courier directly.

We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If the wrong address is entered and we are not notified within 24 hours, the order cannot be refunded or resent.

Policy Updates

Myoten reserves the right to update or modify this Refund & Return Policy at any time. Customers are responsible for reviewing the most recent version before purchase. By ordering from Myoten, you agree to the terms of this Refund & Return Policy.