Shipping policy

Hushlab Shipping Information

Every Hushlab order ships from the United States with tracked delivery. You'll get a tracking link by email the moment your parcel leaves our facility.

Order Processing

Orders are processed Monday through Friday, excluding US public holidays. Most orders leave our facility within 1–2 business days. Orders placed after 2pm ET, or over a weekend or holiday, begin processing the next business day.

Delivery Times

Once shipped, US orders typically arrive within 3–7 business days. Delivery windows are estimates provided by the carrier, not guarantees. Weather, carrier backlogs and peak seasons can add time.

Shipping Costs

Shipping is calculated at checkout based on your delivery address and the size of your order. The exact amount is always shown before you pay, so there is nothing to work out afterwards.

Subscriptions

If you chose a subscription, each refill ships automatically on the same schedule you selected. You can pause, reschedule, skip or cancel a refill at any time from the Manage Subscription page. Changes made before a refill is processed apply to that refill.

Tracking Your Order

You can look up any order at Track Your Order using the email address you ordered with. We'll send a 6-digit code, no password needed. Tracking can take up to 24 hours to show its first scan after you receive the email.

Incorrect Addresses

Please double-check your shipping address at checkout. If an order is returned to us because the address was incomplete or incorrect, we'll contact you to arrange a reshipment; the reshipping cost may apply.

Lost, Delayed or Damaged Parcels

If your tracking hasn't updated in 7 business days, or your order arrives damaged, email info@tryhushlab.com with your order number and we'll sort it out. If your bottle arrives damaged or leaking we'll replace it.

International Orders

We currently ship within the United States only.

Questions

Email info@tryhushlab.com with your order number and we'll get back to you.